Incident Response Retainers

An incident response retainer provides organisations with a structured form of expertise and support through a security partner, ensuring that they are able to respond quickly and effectively in the event of a cyber incident. An incident response retainer allows businesses to benefit from proactive support for protecting their operations, reputation and bottom line.

Timely response and notification for cyber incidents is also a key aspect of many privacy and consumer protection laws. Another advantage of a cyber incident response is that it removes the risk of having to find expert support in the event of a major attack that affects many organisations at the same time.

The specifics of an incident response retainer will vary according to your organisation’s requirements and the scope of a potential provider. This means, it is essential to take time to assess which provider will best suit your requirements. A good incident response retainer should be both robust and flexible, with the capacity to deliver expert support to successfully contain and remediate an incident.

A good incident response retainer will offer a wide choice of services and be adaptable to your priorities and environment, regardless of the technologies you use. It should provide all the rapid response services required to respond effectively in the event of an emergency.

An incident response retainer offers some important advantages to help enhance organisations’ cyber security. Critically, it helps them become better prepared so that they can act fast in the event of an incident.

A cyber incident retainer ensures that companies can manage their cyber security costs more efficiently because it provides a structured way for them to pay, giving them better value for money. It also means that organisations benefit from swift response and expert advice when they need it.

A key first step in engaging an incident response retainer service is to identify a reliable security partner with a proven track record. Look at the company’s experience and approach and assess the specifics of what they offer.

It is also important to consider whether the company’s services are flexible enough and if they have the scope to support your company across a range of locations. You should also explore specific aspects such as payment options, minimum hourly usage requirements and whether the company’s services are technology-agnostic.

An incident response retainer establishes clear parameters for the provision of incident response services. Apart from specific actions associated with responding to an incident, this type of retainer can also cover more strategic support to help enhance long-term security planning.

However, it is important to be aware that the quality and scope of support varies widely between providers. At Kroll, we offer an unrivalled incident response retainer by bringing together elite digital forensics and incident response capabilities with maximum flexibility for proactive and notification services.

There are a number of key elements to consider when choosing a retained incident response service. Check whether the provider offers the scope of services you require, from proactive incident response to more strategic advice and help.

It is also important to assess the provider’s capacity to offer 24/7 support in a wide range of locations, depending on your requirements and the provider’s technical expertise. You should also check how quickly and easily a provider is able to work with your organisation in the event of an incident.

An incident response retainer is a structured agreement made between an organisation and a security services provider. One option is a no-cost retainer in which a service provider outlines how they will help the organisation respond to an incident.

Another type is a prepaid retainer. In this arrangement, the organisation pays in advance for an agreed number of hours, which can then be used to respond to cyber incidents. At Kroll, our incident response retainers enable companies to achieve the greatest impact with the highest level of flexibility.

Responding to a cyber incident is fraught with unknowns and potential risks. Having expert support in place allows organisations to respond more effectively to cyber security incidents because they have the right expertise on hand when it’s required, instead of having to find it when an incident does take place.

An incident response retainer can also include strategic planning support, which can help to significantly enhance security and provide even greater peace of mind. A Kroll incident response retainer guarantees expedited response as well as high quality notification and proactive services.